Frequently Asked Questions:

  1. How do I sign on?

  • How do I launch my zoom video chat meeting?

  • What forms do I need to fill out before my first appointment?

  • How much does the service cost?

  • Will I be billed for the service?

  • Does insurance pay for the service?

  • How do I pay for the service?

  • How do I change my login password?

  • Can I follow up with the pharmacist if I have questions after my appointment?

  • If a prescription is changed by my doctor as a result of my consultation with the pharmacist, how will I be notified?

  • How will I access my personal medication list?

  • How do I make a follow-up appointment?

  • How do I cancel my appointment?

  • Who follows up with my provider after my consultation with the pharmacist?

  • Is my electronic health record kept private?

  • Can I choose my pharmacist?

  • Will I be talking with a licensed pharmacist?

  • Why do I have to fill out intake forms?

  • Do I have to schedule an appointment?

  • How secure is the RxLive platform and video chat?

  • Who retains my RxLive medical records?

  • What type of equipment do I need for my consultation with the pharmacist?